Some of our customers have been kind enough to send us comments on their installations and redesigns, here are a selection:
“I also wanted to say how pleased and grateful we are for the prompt response on each of the occasions we’ve called you out recently, for the friendly and professional approach of each of the engineers who have called, and for the standard and quality of the work done. We’re not sure if there is anything left to go wrong with our central heating system, but if anything else does happen, you’ll be our first port of call – we’ve got you on speed-dial now!” PH, Whitchurch
“I felt I had to write to thank you for the brilliant job you did on my new shower cubicle. I absolutely delighted with it and feel so safe and secure when using it. Devon and his colleagues did a fantastic job. They were so professional from sart to finish. Their attention to detail was exceptional ensuring that every precaution was taken to work in an orderly fashion and leaving everything really clean when they had finished. They were so courteous and helpful at all times and answered every query I had. I will definitely be recommending your company in futher, in fact, I have already done so to all my friends who have been to see my new and improved bathroom and they love it as much as I do.” ME, Andover
“I also wanted to write to say how very pleased we are with the new shower installation – it is such a professional job and in an old house it was not an easy ask. We especially want to thank Rick who did the work for us. He was always cheerful, charming and had a ‘can do’ attitude which was just what we wanted. Nothing was too much trouble and we are most appreciative of his whole attitude. Overall we are just delighted that you were able to do this work for us. Thank you very much. And we shall certainly come to you for any plumbing jobs – we have already recommended you to a number of friends.” J&GB, Andover
“Although the job’s not quite finished at mum’s, everything per the original spec looks AMAZING thanks to Rick’s craftsmanship. And as there’s no rush on the shower chair, I’d like it to be him that fits it when his schedule allows. Please keep me posted on likely dates.
Mum and I are super-impressed with Rick – careful, precise, punctual, hard-working, creative problem-solver, friendly, always consults before doing, nothing has been too much trouble or too hard. And he’s not grumbled about having to move the van at least once every day to let mum’s carers off the driveway!
Thank you so much for allocating him this job; he’s transformed the room physically but in so doing will also make a massive positive difference to mum and her care team’s quality of life.” – LN & NA – Andover
“Mum and I wanted to say thank you so much for our new boiler.
We are very happy with the fantastic service we have had from you and your staff. Devon and Steve have both been really lovely and professional. Devon in particular has worked so hard these past 2 days to make sure everything has run smoothly and to clockwork. He’s an absolute star and again thank you so much for everything.” G&LB, Andover
“Just wanted to say a HUGE thank you for dealing with our plumbing problems so quickly and efficiently. We had 3 loos, all of which had tricky flushes and visitors arriving the following weekend. We called on Friday before bank holiday, Dan arrived to diagnose the problem on Tuesday and George came on Friday to replace the problem parts on all three. Having tried other plumbers in the past who either didn’t answer their phones, gave a lead time of weeks and /or didn’t arrive, DJ Harris was a delight to deal with! In future, we will come straight to you. At all times, we have been impressed by the efficiency and politeness of your guys and the people at the end of the phones. Thank you to all concerned! ” JM, Andover,
I am writing to express my grateful thanks for the high standard of service we received by your company recently. On Friday 13th March we were woken at 0600hrs by the fire alarm sounding. On investigating we saw that out combi boiler was leaking and tha it was emitting a strange smell. We turned the boiler off and phone you at 0800hrs when you opened.
Within 2 hours we received a visit from Dan who stripped the boiler down and found the source of the leak, which had dripped onto an electric connection causing it to start to burn. After some phoning around Dan was not able to find a supplier who has the parts available in stock but he did find a supplier who was able to get them couriered to us. He thought the parts would be with us by Monday 16th but left us his mobile number in case they arried earlier on the Saturday. At 0800hrs on Saturday 14th the parts were with us and Dan returned by 0930hrs, on his day off, to fix the boiler.
I cannot speak too highly of the service received. Dan was respectful, very efficient, kept us informed regarding progress at all times and worked in a very tidy manner. On completion he left the area as he found it. We have used the services of a number of plumbers over the years so I am delighted to tell you that Dan was an absolute star and beats all the others hands down. Without a doubt, should the need arise, we will be using your company again in the future and will be recommending you to others.”
MD – Andover
This is the second time in which I have used DJ Harris on a major project. This project took 8 days but the success of the first gave me the confidence to use you again on the second. Although your company is advertised as Plumbing engineers, it is fantastic to see that they are able to turn their hand to any project; one stop shop pars say. I wanted the room to be the omphalos of the house by virtue of my original design and this turned out better than I expected.
Lee the electrician had more involvement on this project due to the amount of cabling and ducting required but his practical advice was indeed welcome where his ideas embraced the original plan with his electrical know how of practicalities.
Tiling this time was a far greater task but a large space offered Stuart the ability to work effortlessly, efficiently and without hindrance. Tiling is generally inherent with niggling issues such as a floor or wall being out of kilt but Stuart sets himself a challenge and he will not be defeated. A fantastic tradesman who is certainly passionate about his trade.
Pete is a canny individual who has a wealth of knowledge and will pretty much turn his hand to anything and was a great mentor to your own apprentice, Dev Harris.
DJ Harris have again excelled, correction, far exceeded my expectations in another project which was executed and delivered with outstanding professional flare by all involved. The whole team came together as a package.
All involved were trustworthy, reliable, respected my property once again and I knew that I had confidence that the project would be completed to the very highest standards that I have not come to associate with DJ Harris. I have two further projects to complete and I don’t need to look too far as to who will be completing them.
All tradesmen were advocates of your company and if I could sum up DJ Harris in one word it would be: Supererogatory.
Well done and thanks once again Nigel to you and your team who have done your company proud.” DM – Andover
“‘Thank you very much’ does not fully explain how both Ray and I feel over the help both you, and your father, have given us during the twenty three and half years we have lived in Chilbolton. I know we are not going to find ‘your double’ in St. Ives (Cambridgeshire) – you are one of the people I would like to take with me!!
I wish you well in everything you go on to do and I shall miss you!!” – CH – Andover
“Several weeks ago, at different times, I approached two local plumbers and asked them to fit a water pressure reducing valve and a non-return valve to allow me to replace a faulty water softener.
On both occasions I was offered an attendance date, but not one of the plumbers arrived.
What I find galling is not one of them was decent enough to even contact me as to why they had not attended as promised.
As the faulty softener was in a pantry this necessitated removing a large freezer, a small freezer, a washing machine and dismantling of a shelf. These items had to be stored in my kitchen taking up a lot of space.
In desperation I turned to you, asking if you could fit me in a.s.a.p.
At 0900hrs on the second day of contacting you, a fitter, by the name of Ricky, arrived to carry out my request. I would like to add that the young gentleman is a credit to you.. Not only did he provide a cloth to protect my hallway and then swept up the small amount of mess made, his attitude was very pleasing. A fine Ambassador for your company.
I am sure I will use your company again in the future, and will not hesitate to recommend you too friends and acquaintances.” – Mr S – Andover
“I’m writing to you in respect of the recent work undertaken at my property which has now been completed as of today.
I’d like to take this opportunity to commend the dedication & commitment of Rick Wilcock to his work. He was never fazed with the many challenges which were revealed as the project unfolded. He is a person whom I feel thrives on a challenge and will not be defeated. He took them in his stride and always has a solution to the many caveats thereby allowing the project to remain on track throughout. I found him to be extremely reliable, extremely knowledgeable in his skilled profession and a great advocate for DJ Harris. He was always polite and kept things tidy throughout and at the end of each day. He assisted the tiler once the initial plumbing aspects has been completed and together they transformed the room to my expectations. This was a partnership which worked extremely well. From start to finish the project took 10 working days.
Stuart Cooper the tile offered great advice and was willing to make adjustments to the fabric of the room in order for the finished result to be as I had expected. Stuart is a great tradesman to have where projects of this nature require someone to think outside the box. He had all the tools and gadgets you’d expect of someone passionate about their trade. Stuart was equally as tidy where this allowed and was considerate to my property. I wish I’d known of him previously as I would’ve used him on other projects too.
The small contribution by the electrician, Lee Smith was not overlooked or in anyway less significant than the other two trades.
It was a great team effort overall and would I recommend or use DJ Harris again, the answer to that is with the utmost candour and would be an unequivocal ‘Yes’. The quality of the workmanship is often difficult to find and indeed trust but those provided by DJ Harris were unquestionably at the top of their trade. Whilst the vision of the project was mine, both Rick & Stuart were able to realise this for me through their own professionalism.
Thanks again for a project well done. I now look forward to the next with confidence.” – Mr RGH – Andover
“Thank you for your prompt attention. I reported my broken tap 9.15 am and a new tap was fitted and working by 11.15 am.” – Mr S – Andover
“One again a huge thank you for the excellent service you’ve given us over the years. Please pass our best wishes on to the whole team.” – DD – Upton
“May I thank you for such a fantastic service provided at the last minute regarding the repair. We were very appreciative.” – NF – Andover
“Please pass on to your employees my grateful thanks for all the work they have had in this house in the last months. They are so industrious, quiet and pleasant to have in the home.” – VB – Winchester
“The bathroom is beautiful. Please pass on my thanks to Brian. I found him to be a very considerate worker and willing to discuss any issues that arose.” – RL – Andover
“The member of your team who carried out the work is a credit to your firm, we were really pleased with the work and he was able to offer advice on other work we are looking to have dome which we will certainly be using your firm for.” – JR – Burghclere Down
“From the initial assessment visit to the final ‘making good’ of areas disturbed while the work was in progress, we were assured by the ‘safe hands’ of utterly professional efficiency and competence which was offered by you and each of your employees.
The considerable disruption of such a major refurbishment of our home was minimised by the caring and considerate attitude which was given by each member of your team. We are absolutely delighted with the result of all the skilful and complicated procedures, and are luxuriating in the warmth of our revitalised home environment. The final note of thanks must be for the knowledge that if we are at any time in need of your company’s services, the response will be one on which we can totally rely.” – FR – Andover
“We were very pleased with the shower, it looks and sounds wonderful. We would like you to pass on our thanks to Robbie who worked extremely hard all the time he was here.” – CC – Stockbridge
“I wanted to write and formally congratulate you on a job well done! Your engineer arrived as arranged, went through a systematic check of the system and remedied a minor fault which was causing the system to malfunction. I can’t tell you the relief it is to sit down of an evening and be warm. Once again ‘thank you” I will have no hesitation of recommending you to all I come in contact with and will use you for all future works to my property.” – CB – Andover
“Thank you very much for all our hard work on the boiler, water, sink etc. We do appreciate it and you’ve done a great job. The kitchen is starting to come together now – bit by bit!” – FB – Andover
“Thank you for all your assistance in this matter which seems to have finally cleared up the problem. I remembered your firm, thinking that I would get good service from such a long-established family firm – and I have not been disappointed!” – PD – Andover
“I would like to thank you for your prompt and efficient service carried out by Dan Spry – a very pleasant and helpful young man, ideal to be sent to elderly women customers who might be nervous in letting a stranger into their house.” – MG – Andover
“I would like to take this opportunity to thank both Pete and Steve who worked so efficiently, cleanly and with such good humour. It is definitely a case of a job well done and I will not hesitate to recommend you in the future to anyone.” – SPP – Stockbridge